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Late on the night of February 27, the citizens went to a hotel in Kaixian New Town. When he checked out on the morning of the 28th, he was told that he needed to collect the bathing and wet bath towel, which made him "not using the bath towel".
At about 8:20 am on the 28th, Mr. told reporters on the phone that he stayed at the hotel on Kaizhou Avenue late on the night of February 27. At the time of check-in, the hotel staff did not inform the use of the room. When checking out at around 8:00 am on the 28th, the hotel staff told him that the bath towel was wet when taking a bath, and the user fee of 10 yuan was paid according to the hotel regulations. Mr. Xiang is very puzzled about this. He told reporters that when he took a shower in the evening, he brought the towel with him. He did not use the bath towel at all. It is entirely possible to bathe the bath towel in the bathroom of the hotel. How can this be used? “I have never used it, how can I pay?â€
After receiving the report, the reporter quickly rushed to the hotel where Mr. Xiang was staying. Also with the reporter was Mr. Tan, a friend who worked as a lawyer for Mr.
During the investigation of the dispute, Mr. Tan found two problems: First, when Mr. stayed at the hotel, the hotel staff did not inform Mr. Xiang about the use of the contents of the house; secondly, on the night of Mr. Xiang’s stay at the hotel, When I took a bath to Mr., I did not use bath towels. The bath towels were accidentally splashed by the water in the bathroom when I took a bath. It is obviously unreasonable for the hotel to ask Mr. Xiang for a 10 yuan usage fee. There is no legal basis. The two sides had a dispute over this. Finally, after mediation, the hotel agreed not to charge Mr. Xiang’s bath towel usage fee.
When the reporter interviewed the hotel staff member of the hotel on the matter, the staff member said that this is the hotel's regulations. If the hotel continues to collect the bath towel usage fee in the future, the staff member said that she has no right to explain. The reporter thought to contact the hotel owner, but the phone has been unable to get through.
In this regard, the reporter interviewed the relevant personnel of the County Administration for Industry and Commerce. He reminded the public that the items and facilities in the hotel and hotel rooms are not all free. When customers check in, they must ask which ones are free and which are charged. For items and facilities that are used for a fee, try not to move as needed.
Staying at the hotel to take a bath and bathing in the wet room, the fee of 10 yuan should not be charged.